Can the booking system integrate with Google Calendar and WhatsApp?
Yes. Integrations are one of the main reasons to have a custom system, and an area of the work I have plenty of experience in.
Google Calendar
Bookings made in the system show up in your Google Calendar, and personal events you add in Google block those slots in the system. Your personal calendar and client bookings never clash.
WhatsApp, email and SMS
Clients get a confirmation and reminders before the appointment on the channel they prefer. Reminders reduce no-shows and save the time spent confirming each booking by hand.
When an integration fails
External services sometimes go down. The system logs the failure and retries, so no booking or reminder gets lost.
Other integrations
It can also connect to payment providers, Instagram and other systems the business already uses, as needed.